Case Studies

Learn how we have helped our clients by providing an array of assistance, medical and travel security solutions at home and abroad.
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  • Travel Safety Support to a Large Real Estate Group during the COVID-19 Outbreak

    International SOS provided best practices and travel safety support to a large real estate group in Asia & leading investment management company in Singapore during the COVID-19 outbreak.

  • TeleConsultation during the COVID-19 outbreak

    International SOS provided teleconsultation to John, who had been impacted by the quarantining and containment amidst the COVID-19 outbreak in China.

  • Production Support Overseas during the COVID-19 Outbreak

    International SOS provided film production support to Lucy, who works for a US Media and Entertainment company, on how to best respond and manage COVID-19 in this rapidly evolving situation.

  • International Event Management Support during the COVID-19 Outbreak

    International SOS provided best practice in responding to and managing COVID-19 health threats to a chemical producer multi-national, with events planned in Thailand.

  • Evacuation from Morocco During COVID-19 Outbreak

    International SOS provided a charter flight evacuation for eight students from three US universities (Penn, Brown and Princeton) from Casablanca, Morocco, via London to the United States due to flight restrictions as a result of the COVID-19 outbreak in Morocco.

  • Evacuation from Guatemala During COVID-19 Oubtreak

    International SOS provided a land and air evacuation for Jane, an executive for an American wholesaler, from Guatemala City to Boston via Mexico due to travel restrictions as a result of the COVID-19 outbreak in Guatemala.

  • Crisis Management Support to an Energy Conglomerate during the COVID-19 Outbreak

    International SOS provided best practices in responding to and managing COVID-19 as well as crisis management support to an Energy conglomerate.

  • Accurate, Timely Information to an Oil and Gas Multi-national during the COVID-19 Outbreak

    International SOS provided timely and accurate information to an Oil and gas multi-national company in the midst of the COVID-19 outbreak.

  • COVID-19 Education for a Diverse Workforce

    International SOS provided best practice education about the COVID-19 outbreak to the employees of an American IT multi-national with large manufacturing & retail operations in Asia.

  • Japanese Tsunami Response

    The earthquake causes a tsunami – 12,000 die and 15,000 are missing. Roads, housing and communication networks destroyed. Fukushima nuclear power plant is struck; state of nuclear emergency is declared. Initial natural disaster widens and quickly becomes a medical-related crisis. Strong aftershocks and rolling blackouts leave millions without power.

  • Assisting a client affected by Cyclone Pam Cyclone Pam Thumb

    Cyclone Pam had a devastating impact on the Pacific Island nation of Vanuatu late at night on 13th March 2015. Shortly after impact, we had ascertained that 27 of our clients had close to 400 staff in the immediate vicinity.

  • A Miracle Child langkawi island thumb

    A 12-year-old Japanese boy was enjoying his holiday with his family when he lost consciousness in the sea off Langkawi Island, Malaysia. His family were unable to speak the language and did not have the sufficient funds for medical expenses. Our evacuation of the child to a medical facility that was able to treat him meant he was able to regain consciousness after a week’s coma.

  • Jakarta Attacks jakarta thumb image

    On 14 January 2016, terrorists set off a series of explosions in Indonesia’s capital, Jakarta. A gun battle then ensued; injuring 20 people and killing 4. During and after the incident, we were able to provide our clients with essential updates and advice, sourced from our on-the-ground team of security experts.

  • Containing a Measles Outbreak on an Oil Rig oil rig

    Measles is highly contagious. Though not usually fatal, serious complications can occur amongst those with compromised immune systems, children and the elderly. As such, any measles outbreak is considered very serious.

  • Turkey: Attempted Coup

    On the evening of 15 July 2016, a faction of the Turkish military launched a failed military coup against the government of President Erdoğan. At least 294 people were killed and more than 1,500 were injured in clashes between opposing military factions, police and protesters.

  • Medical Solutions for a Remote Environment man smiling

    An international oil and gas company required on-the-ground medical support for their geological exploration and drilling expedition in Mauritania. Project manager, Javier Artime, commissioned International SOS for the seven month project.

  • Vaccination advice for Rabies sierra leone thumb

    A member about to travel to Sierra Leone – did not have enough time to complete the full rabies course. Concerned, he called our Assistance Centre for advice.

  • Mali Attack mali hotel thumb image

    On 20 November 2015 terrorists attacked an internationally recognised hotel chain in Bamako, capital of Mali. They took 170 hostages and killed 20 in a mass shooting. Throughout the day, our crisis management teams in Paris and London provided essential advice to clients. Our unique operations network meant we were able to maintain contact with clients and members affected and coordinate the response accordingly.

  • Evacuation from Bali Motorbike case study thumb

    American mother who had learnt that her 19 year old daughter had been involved in a motorbike accident some hours earlier in Kedonganan, Bali. Her daughter, who was a college student on a school trip to Bali, had been admitted to a local hospital with serious leg and hip injuries. The hospital was asking for payment before treating her daughter’s injuries and were unwilling to accept the mother’s credit card payment from the US.

  • A child swallows a coin child holding coins 4 thumb

    When you are on assignment it is important that you and your family have access to accredited doctors and quality healthcare. This case study highlights the importance of this.

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