Our Approach

We believe in making it easier for organisations to work and grow on an international scale. We can help you achieve your goals by preparing your employees for layered threat environments, help them to feel supported and productive, and provide them with assistance whenever they have a question, concern or crisis. Anytime, anywhere. We help to keep them healthy and safe, so you can focus on your core business activities.

In Ipsos MORI's Business Resilience Trends Watch, 54% of organisations cited 'having adequate resources to deal with COVID-19' as their biggest challenge in ensuring the health and security of their workforce. The majority of risk professionals surveyed felt that infectious disease (including Covid-19, Malaria, Dengue, Ebola, Zika, etc.) will cause a decrease in employee productivity in 2021, and 1 in 3 are anticipating mental health issues to also contribute.



Protecting your people is our priority

The health and security of your people is imperative to the successful operation and growth of your business. Even a minor health or security issue, if unchecked, can quickly escalate into a more serious problem. Furthermore, your ability to respond to these risks, can ultimately impact your workforces’ happiness and morale.


We are here to help you mitigate those risks and their associated costs. No matter how small a health or security issue is; our experts are qualified to help.


Your subscription with us gives you access to 24/7 worldwide health, security, travel and emergency assistance in your daily life as well as in emergency situations. You can access our services digitally or call our Assistance Centres.

We are assisting you with our teams of multilingual doctors, nurses, security and logistics experts. There is open access to our professionals, and it is free for our subscribers to speak with us.


If you are an existing client with a medical or security question/concern, please call one of our Assistance Centres for support.


Prevention first

The best way to ensure that your employees stay healthy and safe is to establish robust preventive programmes, catered specifically for the environments they are in. In the instance that prevention is not possible, immediate and effective assistance is fundamental. We provide you and your workforce with access to a first class assistance service, available 24/7 (ISO9001:2008 accredited) – the necessary reassurance and direction to keep your employees healthy, safe and productive.


Advice from our medically qualified and security experts is immediate and unlimited – we encourage your employees to always call us first, no matter how minor the issue may seem.


Embracing the unfamiliar

The world is a wildly varied and fast-changing place. When it comes to health and security, every location is different. The same applies to organisations; every set of needs are different. There is no ‘one-size-fits-all’ approach to employee healthcare or security.


Therefore, our approach is consultative. We can help you assess the risks associated with every working environment and design appropriate preventive programmes – including training, procedures and policies – to protect you and your people at all times.



Managing risk – is insurance enough?

In many situations, calling us can actually prevent a claim on your insurance. The majority of cases can be resolved with the health and security expertise provided by our teams of nurses, doctors and security specialists, therefore saving the need for further consultation.


In the rare instance that your employee requires a consultation, we will only refer them based on the advice of our own qualified medics or security officers. We manage and certify more than 81,000 medical and security providers across the globe – So no matter where your employee is; we have the unique knowledge of where to safely refer them to. Ensuring that their situation is dealt with in an effective manner. Read more about how we work with your insurer.